1) Customer Support Officer
A Shipping company named Fameline Holding Group (https://fhg.global/) based in Limassol, is looking for a Customer Support Officer that speaks Chinese and English and has work permit to join their team.
- To receive enquires from the customer through various media including fax, email and letter, or B2B
- To process these, from the enquiries stage to the invoice stage where applicable, including regular follow up and reminders.
- To coordinate the Principal, Supplier, Customer, forwarding agents interaction through all of the sales processes including but not limited to enquiry, quotation, order receipt & acknowledgement.
- Request for readiness, despatch, freight tracking, documentation legalisation, invoicing, etc. (where applicable)
- Creation and control of all manual and electronic filing systems for customer sales cases and all relevant office paperwork.
- To respond to customer and supplier’s general inquiries as necessary.